Maximizes customer retention rates by ensuring customer satisfaction, executing customer touchpoint/call plan, being single point of contact for all problem resolution, and anticipating and defending against competitive threats. Grows existing accounts and develops new accounts in order to meet seasonal and non seasonal revenue goals by establishing personal credibility,

Meets or exceeds Company goals including and not limited to revenue, test of record, or other metrics Coordinates with Field Application Specialist (FAS) Dispatch and Project Manager team to schedule training time and to ensure laboratories have appropriate and necessary equipment and materials Organizes test materials, training materials, and personnel requirements at Co