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Critical Environment Technician
Dulles, VA
Job Description
OverviewAs a Critical Environment Technician (CET) in Microsoft's Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical infrastructure that keeps our datacenters up and running. This could be anything from making rounds, performing basic monitoring and inspection, documenting completed work, and escalating issues that arise. This opportunity will give you the chance to learn from more experienced colleagues and Senior Technicians, develop an understanding of our datacenter environment, and accelerate your career growth in the process.Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesEquipment and Systems OperationsPerforms assigned basic tasks (e.g., making rounds, recording building observations, taking measurements) with supervision. Supports senior colleagues as an assistant. Builds knowledge in operating specific equipment. Learns how to operate all systems and equipment in a safe and professional manner and learns about all risks associated with these systems.Performs basic monitoring and inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions. Recognizes circumstances where execution would be considered safe to do. Performs various inspections and validations of equipment performance with direct supervision and instruction. Performs basic monitoring of the performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center.Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks hours for performed tasks. Adds required data, documents changes and upkeep of procedures and building management systems, and runs reports.Safely assists in providing emergency monitoring and response to various abnormal conditions with supervision, utilizing emergency operating procedures (EOPs). Gathers necessary information and participate in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.Equipment and Systems MaintenancePerforms various types of maintenance (e.g., planned, predictive, corrective) as assigned, following methods of procedure (MOPs), and standard operating procedures (SOPs). Provides assistance by prepping materials and performing administrative tasks as instructed. May prioritize maintenance activities as required and/or appropriate. Documents tasks/issues for follow up as needed. Escalates as appropriate.Performs basic troubleshooting of equipment and systems independently, and participates in troubleshooting of complex systems with guidance from senior colleagues. Documents issues found in troubleshooting process. Ensures equipment and systems consistency. Escalates as appropriate.Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on the appropriate severity leveled procedures. Provides assistance as instructed in getting third-party work underway. Ensures work performed by suppliers/vendors is performed to scope, all documentation is performed correctly, and escalates as appropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/or identified concerns.Critical Environment CultureUnderstands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance to applicable federal, state, local, and Microsoft requirements. Recognizes safe versus unsafe working conditions and responds accordingly. Seeks to escalate immediately when unsafe working conditions are observed. Participates in required meetings, trainings, and necessary handoffs. Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives.Prepares and submits required reports (e.g., turnover, planned maintenance [PM]) as assigned following preexisting scripts and templates. Documents completed work using approved tools and procedural templates for senior review. Develops methods of operating procedure (MOPs) and standard operating procedures (SOPs) for appropriately leveled procedures to ensure safe and reliable execution.OtherEmbody our culture and values
ResponsibilitiesEquipment and Systems OperationsPerforms assigned basic tasks (e.g., making rounds, recording building observations, taking measurements) with supervision. Supports senior colleagues as an assistant. Builds knowledge in operating specific equipment. Learns how to operate all systems and equipment in a safe and professional manner and learns about all risks associated with these systems.Performs basic monitoring and inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions. Recognizes circumstances where execution would be considered safe to do. Performs various inspections and validations of equipment performance with direct supervision and instruction. Performs basic monitoring of the performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center.Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks hours for performed tasks. Adds required data, documents changes and upkeep of procedures and building management systems, and runs reports.Safely assists in providing emergency monitoring and response to various abnormal conditions with supervision, utilizing emergency operating procedures (EOPs). Gathers necessary information and participate in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.Equipment and Systems MaintenancePerforms various types of maintenance (e.g., planned, predictive, corrective) as assigned, following methods of procedure (MOPs), and standard operating procedures (SOPs). Provides assistance by prepping materials and performing administrative tasks as instructed. May prioritize maintenance activities as required and/or appropriate. Documents tasks/issues for follow up as needed. Escalates as appropriate.Performs basic troubleshooting of equipment and systems independently, and participates in troubleshooting of complex systems with guidance from senior colleagues. Documents issues found in troubleshooting process. Ensures equipment and systems consistency. Escalates as appropriate.Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on the appropriate severity leveled procedures. Provides assistance as instructed in getting third-party work underway. Ensures work performed by suppliers/vendors is performed to scope, all documentation is performed correctly, and escalates as appropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/or identified concerns.Critical Environment CultureUnderstands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance to applicable federal, state, local, and Microsoft requirements. Recognizes safe versus unsafe working conditions and responds accordingly. Seeks to escalate immediately when unsafe working conditions are observed. Participates in required meetings, trainings, and necessary handoffs. Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives.Prepares and submits required reports (e.g., turnover, planned maintenance [PM]) as assigned following preexisting scripts and templates. Documents completed work using approved tools and procedural templates for senior review. Develops methods of operating procedure (MOPs) and standard operating procedures (SOPs) for appropriately leveled procedures to ensure safe and reliable execution.OtherEmbody our culture and values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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