Role: Program Manager - Permanent Supportive Housing
Reports To: Director, Permanent Supportive Housing
Dept: Permanent Supportive Housing
Location: The Nest, Downtown Los Angeles, CA 90012
Schedule: Monday - Friday, 8:00 am - 4:30 pm
Status: Full Time, Exempt (Salary), Management
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

SUMMARY

The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Scattered Site Housing Program houses individuals throughout Los Angeles County in subsidized housing units.

Participants are linked to an ICMS case manager who provides intensive field-based case management and clinical services while employing a trauma-informed care and harm reduction approach to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. Participants remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime.

The Program Manager is responsible for the daily oversite of the ICMS Team. This includes assistance with client crisis management, coordination of services and clinical supervision to case management team. The Program Manager serves as the primary liaison between DHS and the ICMS team, ensuring funder standards are met.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Provides clinical and administrative supervision to Bachelor level Case Managers and Masters level Clinical Case Managers.

2. Facilitates weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.

3. Collaborates with The Housing Department team, DHS and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.

4. Assists with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.

5. Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Director.

6. Ensure all documentation, charting and data collection is complete, timely and accurate through on-going audits of electronic data bases and chart reviews.

7. In coordination with the Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget.

8. Responsible for hiring and staffing ICMS team and ensuring staff are adequately trained and abide by all policies and procedures.

9. Ensure case managers are linking clients to appropriate services and utilizing a "Whatever It Takes" approach. Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, medical, mental health and substance use services.

10. Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals

11. Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.

QUALIFICATIONS

1. MSW, MFT, LPC or PsyD who is registered with CA BBS (supervision hours are available for this position)

2. Licensed preferred but must be license eligible

3. Minimum of two years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions

4. Able to provide direct supervision and management of assigned staff

5. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills

6. Strong critical thinking, problem-solving, and team building skills

7. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers

8. Able to learn quickly and work effectively with a wide range of constituencies and minimal supervision

9. Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment

10. Current, valid California Driver's with an acceptable driving record

11. Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director

Preferred Qualifications

1. LCSW or LMFT, or close to licensure

2. Two years' supervisory experience

3. Knowledge and experience in chemical dependency and substance abuse treatment

4. Minimum 30 WPM typing speed

WORK ENVIRONMENT

1. Field (may need to travel) and indoor office environment

2. On occasion walk or drive to different local sites

3. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds

4. Will necessitate working in busy and loud environments

5. Will be exposed to elements like cold, heat, dust, noise and odor

6. May need to bend, stoop, twist , and sit throughout the day

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

1. Maintain a safe work environment and confidentiality at all times

2. Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

3. Organize and prioritize multiple activities to meet all external and internal deadlines

4. Maintain professional demeanor that reflects positively on the agency

5. Demonstrate respect and courtesy toward others

6. Able to thrive in a work environment emphasizing teamwork and collaboration

7. Respond in a timely manner in all aspects of communication

8. Work with minimum supervision

9. Perform other duties as assigned

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b)
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts

ACKNOWLEDGEMENT

Employee Incumbent Name Employee Signature Date