Role: Case Manager (Wellness Duties & Responsibilities)

Reports to: Program Manager, Seni VanHook

Location: Access Center 503 Olympic Blvd., Santa Monica, CA 90401

Schedule: Monday - Friday, 8:30 am - 5 pm (1st and 2nd Wednesday of each month 8:00 am to 4:30pm)

Status: Full-Time, Non-Management, Non-Exempt

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Summary

Using evidence-based practices such as harm reduction, housing first, and trauma-informed care, the Wellness Case Manager supports Clients' housing stability, self-sufficiency, and community integration. The Wellness Case Manager partners with Clients who are currently homeless to assess and address barriers to housing placement. The Wellness Case manager implements groups and collaborates with clients to learn independent living skills and other life skills vital to successfully transitioning from homelessness into permanent housing.

Essential Duties and Responsibilities:

Under the supervision of the Program Manager, the Case Manger is responsible for:

1. Develop effective, trusting relationships with clients using a client-centered approach using best practices that include motivational interviewing, harm reduction, Trauma-Informed Care and Housing First

2. Links participants to domestic violence and homeless family services resources

3. Provide linkage to shelter, mental health and health services, detox/rehabilitation programs, etc. as well as social service advocacy

4. Facilitate weekly resource table outside of our office

5. Connects/enrolls participants to employment, benefits and documentation

6. Assist Case Management team with Case Management orientation.

7. Create and facilitate wellness groups for participants using SAMHSA's guide to wellness; 8 dimensions of wellness: Social, emotional, spiritual, intellectual, physical, environmental, financial, & occupational

8. Recruit facilitators to provide wellness groups and resource presentations under the 8 dimensions of wellness and based on the needs of the population

9. Conduct Access Center monthly Surveys, review data and in conjunction with the program manager, make changes to the program accordingly to meet the needs of our participants

10. Maintain accurate client records and statistical data (manually and via computerized database system) for all groups and services provided

11. Oversees Narcan distribution to staff and participants and responsible for monthly reporting on Narcan stats.

12. Participate in all case file, staff meetings, supervision, team meetings, training, and retreats

13. Participate in on-going self-evaluation, program evaluation, and development/modification

14. Provide Crisis intervention using Non-violent Crisis Intervention techniques

15. Communicate effectively and promptly with management team, peers, collaborators and clients

16. Other duties as assigned

Qualifications:

1. Bachelor's degree preferred; or a minimum two years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.

2. One year experience in group facilitation

3. Demonstrated knowledge of issues faced by population served (homelessness, mental illness, substance abuse, medical issues, domestic violence, etc.)

4. Knowledge of social services agencies, community & housing resources

5. Able to work in a high tolerance Harm Reduction model with members who have multiple barriers

6. Ability to self-motivate, learn quickly, work effectively with a wide range of constituencies and be flexible in a fast-paced environment

7. Experience working in a community-based setting and as part of a team

8. Skilled in non-violent crisis intervention

9. Detail oriented with strong time management, organizational, written, verbal, and computer literate (knowledge of Microsoft Word, Outlook, and Excel)

10. Current, valid California Driver's License with an acceptable driving record, reliable vehicle

11. Comfortable, able and willing to drive/transport program participants in agency van

12. Able to provide cleared TB test & pass a criminal background check

Preferred Qualifications:

1. Bilingual preferred

2. Bachelor's degree preferred

Work Environment:

1. Combination of field and office environment

2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

3. On occasion walk or drive to different local sites

4. Will necessitate working in busy and loud environments

5. Will be exposed to elements like cold, heat, dust, noise and odor

6. May need to bend, stoop, twist and sit throughout the day

Responsibilities Common to All Agency Employees

* Maintain a safe work environment and confidentiality at all times

* Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

* Organize and prioritize multiple activities to meet all external and internal deadlines

* Maintain professional demeanor that reflects positively on the agency

* Demonstrate respect and courtesy toward others

* Able to thrive in a work environment emphasizing teamwork and collaboration

* Respond in a timely manner in all aspects of communication

* Work with minimum supervision

* Perform other duties as assigned

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The

People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

* Medical Insurance

* Vision Insurance

* Dental Insurance

* Retirement Planning (403b)

* Paid Holidays

* Paid Vacation Days

* Paid Sick Days

* Employee Assistance Plans (EAP)

* TELUS Health

* Flexible Spending Account (FSA)

* Basic Life / Accidental Death & Dismemberment (AD&D)

* Voluntary Short- and Long-Term Disability

* Voluntary Pet Insurance

* Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

* The People Concern University & Certificates

* Corporate Discounts