NG911 NOC/SOC Technician Job Description

Atos Public Safety solutions and services focus on Public Safety agencies. As a trusted partner with wide ranging service capabilities, Atos Public Safety helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire Atos Public Safety portfolio of research, consulting, solutions, services, systems, and software, uniquely distinguishes Atos Public Safety from other companies in the industry.

Atos OpenScape First Response Voice/Network Systems Network Operational Center Support team in the US provides critical incident, change, and continued service improvement technical support to our national customers.

Role & responsibilities
As a NOC support engineer, you are required support MPLS/SDWAN networks and IP transport as well as NG911 Voice and Text Core Systems. This is not a service desk role and requires foundational to intermediate technical depth to troubleshoot incidents that occur with Atos Public Safety OpenScape products, operating systems, networks, databases, applications, third party products as well as custom codes.

In addition, you will:

Network Operations Center Job Duties:

• Support a shifted orientated role, days, nights, weekends, and holidays.
  • Four Days/Nights on - Four Days/Nights off
• Incident driven supporting inbound 911 network and or voice/text trouble tickets.
• Maximizes 911 network performance; monitoring, troubleshooting network problems and outages; collaborating with network engineering teams.
• Secures network system by establishing and enforcing policies, defining, and monitoring access.
• Accomplishes information systems and organization mission by completing related results as needed.
• Reporting network operations status to leadership, handling high priority incidents, prioritizing information, and supporting business driven projects.
• Working history on using troubleshooting tools such as Wireshark packet capture analysis, NetScout performance monitoring tool and NetFlow analyzer tools.
• Understanding knowledge on QOS configuration and troubleshooting.
• Proficient knowledge and experience working with F5, Citrix both local and global load balance configuration and troubleshooting.

Skills Required
Mandatory:

• Efficient Network Operating Systems / Administration knowledge & experience
• CISCO Product Skilled, troubleshooting networking and voice call path issues.
• Computer networks and Network Voice Systems, VPN, MPLS, TCP/IP, SIP, network protocols. Experience with IOS, Nexus platform and Virtualized Networks including (VMWARE).
• Analyzed and troubleshoot complex network routing issues.
• Analyzed and troubleshoot complex telecommunication protocols and escalate and collect issues.
  • SS7 (signaling system 7),
  • SIP
  • TCP (transmission control protocol)
  • MIME (multipurpose Internet mail extensions) and SGCP (signaling gateway control protocol)
  • UDP (unified datagram protocol)
  • RTP (real time protocol)
  • RSVP (reservation control protocol)
  • MSRP
  • RTC
• Experience using Fault Management tools such as Zenoss or other SNMP monitoring tools.
• Understanding of Syslog analysis, Network access control and security and MacAfee EPO, DDOS, NG Firewalls
• Valued team member demonstrating clear and effective communication, coordination, and collaboration skills (oral and written English) with a proven ability to work as a part of a global team, despite the diversity (cultural, geographic, and other differences).
• Highly customer focused illustrating excellent email and telephone etiquette,
• Established listening, analytical, and problem-solving skills.

Qualifications