Customer Service Associate -Mail Center Processing
Responsibilities:
Process mail through 4 stages: Inbound, Centralized, Outbound and Post Close.
Perform various Mail Center activities including scanning, sorting, metering, tracking mail, folding, inserting, delivery, pickup, etc.
* Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
* Demonstrate flexibility in satisfying customer demands in a high volume, production environment
* Consistently adhere to business procedure guidelines
* Adhere to all safety procedures
* Take direction from supervisor or site manager
* Maintain all logs and reporting documentation; attention to detail
* Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc.)
* Handle time-sensitive material like confidential, urgent packages
* Perform other tasks as assigned
* Provide backfill when needed
* Enter information daily into spreadsheets
* Identify charges and match
Minimum Requirements:
* Minimum of 6 months customer service related experience
* High school diploma or equivalent (GED) required
Qualifications:
* Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
* Excellent communication skills both verbal and written
* Willingness and availability to work additional hours if assigned
* Ability to effectively work individually or in a team environment
* Competency in performing multiple functional tasks
* Ability to meet employer's attendance policy
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